• A £40 booking fee is required for every booking and is non refundable.
  
  
• If at least 48 hours notice is given, the appointment can be rescheduled and the booking fee transferred to the new appointment.
  
  
• If less than 48 hours notice is given, the booking fee would be retained (no exceptions) and a new booking fee would be required.
  
  
• If a booking fee was not paid at time of booking and you are cancelling within 48 hours, your stored card will be charged.

• Consultation fees are deducted from the price of treatment or refunded if we decide no treatment is required.

We kindly request you to arrive on time for your appointment. We try our best to accommodate late arrival however there may be times where your treatment time may have to be reduced or rescheduled to another date. If the treatment has to be moved, the late cancellation fee will apply.

We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment program during your course of treatments to meet your individual needs.

We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments. For safety reasons, children are not allowed in the laser treatment room at any time.

We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.

Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 12 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment. Any Gift Vouchers that have been won / gifted by Clinic 22 may have a shorter validity than 12 months.

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

Complaints should be made by e-mail to the manager at hello@clinic22.co.uk We aim to acknowledge complaints within 5 working days.